Article 1. Purpose
These terms and conditions define the contractual relationship between Nutravexo and the buyer, as well as the conditions applicable to any purchase made through our website.
Purchasing a product from this website implies full acceptance of these terms and conditions by the buyer.
Nutravexo reserves the right to update or modify these terms at any time. The applicable terms are those in force on the date the order is placed.
Article 2. Products
The products offered are those displayed on the Nutravexo website.
Nutravexo reserves the right to modify its product range at any time. Each product is presented with a description including its main characteristics.
Product photos are as accurate as possible but are not contractually binding.
Article 3. Prices
Prices shown on the website are displayed in GBP £, including applicable taxes where required.
Nutravexo reserves the right to change prices at any time. However, the price shown at the time of order confirmation will be the only price applied to the buyer.
Article 4. Orders and Payment
The buyer may place an order directly through the Nutravexo website.
Payment can be made securely using the payment methods available at checkout, including credit/debit card or other available secure payment options.
Order confirmation means full acceptance of these terms and conditions.
Once the order is confirmed, the buyer will receive an email confirmation.
For any questions, Nutravexo can be contacted at:
Article 5. Order Processing
Nutravexo reserves the right to refuse or cancel any order in case of suspected fraud, payment issue, incorrect information, or product unavailability.
Article 6. Right of Withdrawal and Returns
The buyer has 14 days from the delivery date to request a return, subject to the conditions stated in our Return Policy.
Returned products must be unused, in their original condition, and in their original packaging.
Return shipping costs are the responsibility of the customer, except in cases of defective products or an error made by Nutravexo.
Article 7. Delivery
Orders are delivered within the United Kingdom.
Delivery times are provided for information purposes only and may vary due to external factors, logistics delays, weather conditions, or force majeure.
All orders are shipped with tracking whenever available.
Article 8. Warranty
If a product is defective or does not match the order, the customer may contact Nutravexo at support@nutravexo.com within 14 days of delivery.
Depending on the situation, Nutravexo may offer a replacement, exchange, or refund.
Article 9. Liability
Nutravexo cannot be held responsible for indirect damages resulting from the use of the website, including data loss, service interruption, technical issues, viruses, or internet-related problems.
Article 10. Intellectual Property
All content on the Nutravexo website, including text, images, graphics, logos, icons, videos, and software, remains the exclusive property of Nutravexo or its partners.
Any reproduction, use, modification, publication, or distribution of any part of the website without prior written permission is strictly prohibited.
Article 11. Personal Data
Nutravexo is committed to protecting customer personal information.
Customer data is used only for order processing, customer service, delivery, and website operation.
Customers may request access, correction, or deletion of their personal data by contacting:
Article 12. Reviews
Customers may receive an email after delivery inviting them to leave a review.
Nutravexo may offer a discount coupon in exchange for feedback, regardless of whether the review is positive or negative.
Reviews may also be imported from partner platforms where applicable.
Article 13. Disputes
These terms and conditions are governed by the applicable laws of the United Kingdom.
In case of dispute, the customer is encouraged to contact Nutravexo first in order to find an amicable solution.
Article 14. Technical Limitations
The website may use technologies such as JavaScript and cookies.
Nutravexo cannot be held responsible for technical issues caused by outdated devices, browsers, viruses, or incompatible systems.
Article 15. Cookies
Browsing the Nutravexo website may result in cookies being installed on the user’s device.
Cookies help improve navigation, analyse website traffic, and provide a better user experience.
Users may disable cookies through their browser settings, although this may limit access to certain website features.
Article 16. External Links
The Nutravexo website may contain links to third-party websites.
Nutravexo has no control over external websites and cannot be held responsible for their content, policies, or practices.
If we become aware of illegal or inappropriate external content, we will remove the relevant link as soon as possible.
Article 17. Contact
For any questions regarding these Terms and Conditions, please contact us at: